Interpersonal Skills | Effective Listening

Duration: 3 minutes, 1 seconds

Description:

Most people don’t listen to understand; they listen to reply. But did you know that exceptional listening is actually the ultimate communication superpower? This fast-paced, highly engaging video breaks down the difference between simply hearing words and truly understanding the message behind them.

Learning Objectives:

• Identify the common barriers to effective listening, such as distraction, pre-judgment, and “reply-rehearsing.”
• Explain the mechanics of active listening, including mirroring, validating emotions, and asking open-ended clarifying question.

GT3S Points: Expose – 5 pts